Personal support
Application & form completion support
Benefit and council forms are long, and they often arrive when life is already hard. We sit down with you, listen to how things really are, and help you put it into clear, typed answers. You stay in charge of every word.
Organisations we help you deal with
NHS services (hospitals, GP surgeries)
Letters, complaints and records requests
Local councils
Housing, council tax, social care and Blue Badge forms
Schools, colleges and local education authorities
SEND paperwork and appeals
Courts and tribunals
Preparing paperwork and McKenzie Friend support
DWP and Jobcentre Plus
Benefit forms, PIP and Universal Credit paperwork
HMRC
Understanding letters and completing forms
Housing associations and landlords
Repairs, tenancy and dispute letters
Employers
Workplace grievances and employment tribunal preparation
Energy, water and utility companies
Billing disputes and complaints
Ombudsman services
Preparing complaints
DVLA
Licence and vehicle forms
We are independent and not connected to, endorsed by or acting for any of these organisations. We help you deal with them; we do not represent them.
Forms we help with
Disability and care
- Personal Independence Payment (PIP): the "How your disability affects you" form (PIP2)
- PIP award reviews
- Disability Living Allowance (DLA) for children under 16
- Attendance Allowance
- UC50 (Universal Credit) and ESA50 capability for work questionnaires
Housing and council
- Blue Badge applications
- Housing Register and social housing applications
- Council Tax Reduction applications
- Other council application forms, which we will look at with you first
If your form is not listed, ask us. We will look at it and tell you honestly whether we can help. We do not help with immigration applications.
Starting a claim
If you need more time for PIP2, ring the PIP enquiry line on 0800 121 4433 (Relay UK: 18001 then 0800 121 4433), Monday to Friday, 9am to 5pm.
Child DLA is for children under 16 who need much more looking after than others of the same age, or have walking difficulties. Ask for a pack on 0800 121 4600 or print one from GOV.UK.
What to gather before we meet
Gather what you can. Nothing has to be perfect.
Please do not send physical copies of documents. Once we have agreed how to share them, send digital scanned copies instead.
- Any letters about your claim, with their dates
- A list of your medication
- A short diary of a typical day, and of a bad day
- The names of professionals who know you, such as your GP, nurse or support worker
How a session works
You talk. Then: We listen. Then: We write it in your words. Then: You check and sign
If you are turned down
A refusal is not always the end. Read the decision letter and keep it with the envelope and any evidence you want to refer to.
We can help you organise your papers and write down, in your words, why you disagree.
Blue Badge in brief
In England, some people qualify automatically, for example if they get the higher rate of the mobility part of DLA, have certain PIP scores for moving around or planning journeys, or are registered blind. Others are assessed by the council.
You apply through GOV.UK. You can ask the council to reconsider, or reapply if things change.
In your language
Billy speaks English and Gujarati directly, with conversational support in Hindi. For other languages, we use carefully chosen AI translation tools, and we will always tell you when we are using them.
What we don't do
- The decision belongs to the DWP or the council.
- You check, sign and submit your own form. We help you prepare it; we do not submit it for you.
Free help
You can apply directly to the DWP or your council without paying anyone. Free advice is also available.
Citizens Advice
0800 144 8848Free, independent advice.
Consultation and fees
Complimentary introductory telephone consultation — 15 to 30 minutes.
- We confirm any fee in writing before work starts
- You are under no obligation to proceed after the consultation or any initial assessment
- All additional charges are agreed beforehand
Common questions
Can someone help me fill in a PIP form?
Yes. We help you understand the questions, organise your information and prepare clear, typed answers using the details you give us. You check and approve everything before the form is submitted.
Do I have to pay for help?
No. It is free to apply directly to the DWP or your council, and Citizens Advice can also help you free of charge. We offer a paid, time-saving preparation service, and our fees are agreed in writing before any work starts.
Can you guarantee an award?
No. Decisions are made by the DWP or the council, not by us. We never guarantee an outcome; we help you present your information clearly and accurately.