Priority consultation
Today or tomorrow: Ask the sender for more time, then contact a free advice line; Within about 14 days: Ask for priority; we will say whether we can help in time; Later: Arrange a free introductory conversation
When to ask for priority
- A deadline within about 14 days
- A hearing date coming up soon
- A notice from your landlord
- A benefit decision, where you usually have one month to ask for it to be looked at again
What to send
Please do not send physical copies of documents. Once we have agreed how to share them, send digital scanned copies instead.
- A digital scanned copy of the letter or form
- The date on it
- Any reference number
- One line on what you need
What happens next
Billy or Pravesh will tell you honestly whether we can help in the time available. If we can't, we'll say so and point you to free help.
If the deadline is today or tomorrow
Contact the organisation that sent the letter and ask for more time. Then call one of these free lines.
Free help
These services can talk to you today.
Citizens Advice
0800 144 8848For everyday problems and rights.
Acas
0300 123 1100For problems at work.
Shelter
0808 800 4444For housing problems in England.
Support Through Court
0300 081 0006For people facing court alone. No legal advice.
Cost
Priority work is agreed in writing before we start, like all our work. How our fees work